Terms and Conditions

TERMS & CONDITIONS FOR THIS WEB SITE

The company Terra Basilar – Imobiliária, Lda. Will henceforth be named by the brand name Uporto House.

1. OBJECT

1.1 The following general contract terms set out the terms and conditions by which the services provided by Terra Basilar – Imobiliária, Lda. – at Rua Júlio Brandão, 112 – 4150-444 Porto are ruled.

1.2. If any Special Conditions apply, these will overrule the terms of the General Conditions. If any other conditions are agreed between the client and Uporto House, these will overrule the Special and General Conditions.

1.3. All services and products provided to the Client abide by these terms and conditions.

1.4. When hiring Uporto House services, the Client acknowledges and agrees to the terms and conditions.

2. ALTERATIONS TO THE TERMS AND CONDITIONS

Uporto House reserves the right, at any time, to change the terms and conditions for the internet site. It is up to the Client to check the terms and conditions when logging in.

Further information may be provided by Uporto House by following the link “Contact Us” on the internet site.

3. DEFINITIONS

In these terms and conditions please read Client as anyone who is a guest at Uporto House and has paid the agreed amount; and User as anyone who visits our internet site.

4. UPORTO HOUSE

The internet site can be used for the booking of local accommodation.

5. TERMS AND CONDITIONS FOR THE USE OF THE INTERNET SITE

5.1 All users may access the Uporto House internet site with no added costs.

5.2 Users have no legal right to copy or modify the content of the internet site. Users who do so will be legally prosecuted.

6. COPYRIGHT

All content of the internet site, namely texts, photographs, illustrations, brand names and advertising fall under the protection of legal copyright and may not be used without previous written consent by Uporto House.

The content may be downloaded or copied for personal use only.

It is utterly forbidden to use this internet site for illegal purposes or for any other purposes that might tarnish the image of the Uporto House. Usurpation, counterfeit, or the use of usurped or counterfeited content as well as unlawful impersonation and unfair competition will be prosecuted as  criminal offenses.

7. DISCLAIMER

Uporto House is not responsible for any damage, physical or otherwise, that might directly or indirectly occur by the misuse of the services provided on its internet site. The information provided by the internet site is based on reliable sources.

8. ACCESS TO THE WEBSITE

The internet site is online 24 hours a day, seven days a week, except for scheduled interruptions for maintenance or any incidents that might occur beyond Uporto House’s control.

Uporto House reserves the right to halt or change the access to the internet site as it sees fit, without previously having to inform its users. Users have no right to compensation resulting from the aforementioned situations.

Uporto House will do its utmost to guarantee the smooth functioning of its internet site, despite this Uporto House is not responsible for any problems that may cause if the internet site or the servers underperform, or any problem that may limit the use of the internet site. Uporto House is not responsible in case of any cyber-attack on its internet site.

9. GOVERNING LAW

The interpretation of the terms and conditions for this internet site, as well as the resolution of any disputes related to the use of the internet site fall under the exclusive jurisdiction of the Portuguese courts and the Portuguese law.

TERMS & CONDITIONS OF SALE

1. OBJECT

The Terms and Conditions of sale define the conditions of sale for the services provided via the internet by the company Terra Basilar – Imobiliária, Lda. For all its clients.

2. RESERVATIONS

The procedure for reservation of a space or service via the internet is as follows:

-The user choses a space or service;

-The user makes a reservation for the space or service, for the chosen dates, according to availability;

-The user receives an email from Uporto House with the payment details.

Once the payment is received a confirmation email with the relevant voucher will be sent to the client, including all the details of the transaction such as reservation status, taxes, name of guests,  number of people, hosts contact number and other relevant details.

Reservations are considered valid only when the client receives confirmation by Uporto House. The voucher is the only valid confirmation for the reservation. The voucher must therefore be printed and kept by the client to be presented at the check-in.

If the client loses or misplaces the voucher, the client must contact Uporto House to require a new voucher.

3. CANCELATION

Reservations can be cancelled up to seven days prior to the check in. After this date, no moneys will be reimbursed. All cancellation requests must include the reservation number, the name of the client and date and must be sent to the following email address: info@uportohouse.com.

No moneys will be reimbursed on case of early check out. Late arrivals will be considered as forfeit. Forfeiting is no reason for reimbursement, regardless of the causes.

For reservations made in situ terms and conditions apply and must be paid in full.

4. PRICE

All prices mentioned on this internet site are in Euros (€). Unless stated otherwise, prices include VAT at the standard rate. Prices maybe be subject to alteration until confirmed to the client. Prices may vary according to party size.

Special offers are valid for a limited time only and are subject to availability. Terms and conditions apply.

5. PAYMENT

All payments have to be made in full to validate the reservation. No extra costs will be added to the reservation.

6. RESPONSABILITIES OF THE CLIENT

All stays at Uporto House are covered by insurance according to the legislation in force.

7. RESPONSABILITIES OF UPORTO HOUSE

In accordance with the Portuguese Law, all guests are insured during their stay at Uporto House.

Uporto House is not responsible for any damage, physical or otherwise, that might directly or indirectly occur due to the clients actions or inaction (such as ignoring health and safety information provided by the host) while staying at Uporto House.

No reimbursement applies if services are cancelled due to force majeure situations including but not limited to natural catastrophes or extreme weather conditions, epidemics, riots or public disorder, official labour disputes and other causes beyond the reasonable control of the Uporto House

8. GOVERNING LAW

The interpretation of the terms and conditions for this internet site, as well as the resolution of any disputes related to the use of the internet site fall under the exclusive jurisdiction of the Portuguese courts and the Portuguese law.